FAQs

User Manual and Service Guides

1) General user manual can be downloaded - here.

2) General information on our products, inflation guides, and repair manual can be downloaded - here.

Shipping Time

Please refer to our Delivery Estimates page for shipping information for each product. Specific questions can be answered by our Customer Service Team at customerservice@airtrackus.com.

Terms and Conditions

Information on Terms and conditions can be found here.

Refund Policy

Information on refunds and returns can be found here.

About Our AirTrack Products

I would like to become an AirTrack™ distributor, what should I do?

There are still countries in which we do not have a distributor yet. If you are interested, please send us an email or give us a call and we’d be happy to inform you about the possibilities.

What pressure should I use for my AirTrack™?

This depends on the product, sports type, skill level and weight of the users. Always use enough pressure not to bottom out and refill before every new training session. Check our user manual or our website for recommended pressure levels.

Is there a chance of damaging an AirTrack™ by over pressurizing it?

No, the extreme pressure needed to actually damage an AirTrack™ cannot be reached with the blowers we supply nor the exercises you would do on it.

24 Hours after inflation the AirTrack™ is not hard enough anymore, do I need to repair this?

AirTracks™ are not designed to maintain their pressure overnight. Because of differences in temperature, they lose a bit of air. For safety reasons always adjust the pressure before training.

What is the lifespan of your AirTrack™ products?

Obviously this will depend on how, and in what frequency the products are used. A lifespan of more than 7 years is definitely not uncommon.

What guarantees do you give on your products?

We give 2 years guarantee on our products.

What is the difference between these AirTracks™ and the old tumbling tracks?

The new generation AirTracks™ from the AirTrack™ Factory are airtight. You do not need an expensive, big, noisy blower. A small hand-blower is enough to inflate even the biggest AirTracks™ within 4 minutes. Also, our new generation AirTracks™ only have 60% of the weight in comparison to the old tumbling tracks.

How much do your AirTrack™ mats weigh?

There’s a slight difference between the different thicknesses but, as a rule of thumb, they weigh approx. 3 kg per square meter.

Why AirTrack™

Striving to deliver the best service and highest quality is the core of our business. Since our products are being used on a daily basis for many years, quality is crucial. Before a product leaves our factory, it is tested extensively on many different aspects. Thanks to this elaborate quality control, we can give a 2-year warranty on our products and guarantee consistent quality. Together with this quality, service with a personal touch is what we aim at. E-mail response within 24 hours, flexible delivery times, personalized products, and custom dimensions are possible when you work with the AirTrack™.

Are you active on social media?

Yes, we are! Follow AirTrack™ on: Facebook: https://www.facebook.com/airtrackofficial Instagram: https://www.instagram.com/airtrack_official/ Youtube: https://www.youtube.com/airtrack